SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.
Tools
Add Label To Ticket
Tool to add a label to a ticket. Use when you need to categorize or tag a ticket with a specific label. The label must already exist in your SupportBee account before adding it to a ticket.
Archive Supportbee Ticket
Tool to archive a SupportBee ticket by its ID. Use when you want to move resolved tickets to the archive.
Assign Ticket To Team
Assigns a ticket to a team in SupportBee. Use when you need to route a support ticket to a specific team for handling. Note: If the ticket is already assigned to a team and a user, reassigning to another team will remove the user assignee.
Create Ticket Comment
Creates an internal comment on a ticket in SupportBee. Comments are private notes visible only to agents, not to customers. Use this to add internal notes, observations, or collaborate with team members on a ticket.
Create Consequence
Creates a new consequence for rules automation in SupportBee. Use when setting up automated actions that should be triggered by rules (e.g., auto-assign tickets, archive, or mark as spam).
Create Forwarding Email
Create a new forwarding email address for the company in SupportBee. Use this to add new support email addresses that will forward incoming emails to your SupportBee account as tickets.