Simplesat captures customer feedback and CSAT scores through surveys, integrating directly with helpdesk systems for real-time performance insights
Tools
Create Or Update Customer
This tool creates or updates a customer in Simplesat. If a customer with the provided email address already exists, their information is updated; otherwise, a new customer is created.
Create Or Update Customer V2
Tool to create a new customer or update an existing customer if one already exists with the same email. Use when you need to add or modify customer information including name, email, company, tags, external_id, and custom attributes.
Create Or Update Customer (v0 - Deprecated)
[DEPRECATED - Use v1 API] Creates a new customer or updates an existing customer if one already exists with the same email address. Use the v1 CreateOrUpdateCustomer action instead.
Create Or Update Team Member
This tool creates a new team member or updates an existing one if a team member with the same email address is found. It is an independent action that requires only basic team member information (email, first_name, last_name, and optionally title and phone) and does not depend on any other resource IDs.
Get Customer
Tool to retrieve a single customer by their Simplesat ID. Returns customer details including name, email, company, tags, and custom attributes.
List Answers
Tool to fetch a list of all answers from Simplesat. Returns answers with detailed question, customer, ticket, and team member information. Supports filtering by modified date and pagination. Note: This endpoint is deprecated; the v1 API POST /api/v1/answers/search is recommended instead.