ServiceNow is a cloud-based enterprise platform that helps organizations automate and manage digital workflows across IT, HR, customer service, and operations.
Tools
Attach File To Record
Attaches a file to a specified record in a ServiceNow table. This action uploads a file and associates it with a specific record (e.g., incident, problem, change request). The file will be visible in the ServiceNow UI under the record's attachments section. Common use cases: - Attach screenshots to incident reports - Upload documents to change requests - Add log files to problem records - Store evidence files for security incidents The action returns complete attachment metadata including download link, file size, and creation details.
Create A Record
Creates a new record in a specified ServiceNow table with the provided field values. Common tables include: 'incident', 'problem', 'change_request', 'task', 'sys_user'. The created record is returned with its sys_id and auto-generated number.
Delete A Record
Permanently deletes a specific record from a ServiceNow table using its sys_id. This is a destructive operation that cannot be undone. The record will be permanently removed from the table. Requires the user to have delete permissions on the specified table. If the record doesn't exist or the user lacks permissions, an error will be returned. Common use cases: Removing test data, cleaning up duplicate records, deleting obsolete incidents/problems/tasks.
Find File
Retrieves attachment metadata from ServiceNow's sys_attachment table. This endpoint queries file attachments and returns metadata including file name, size, content type, download links, and associated table information. Use sysparm_query to filter by file name, table name, content type, or other attachment properties. Note: This returns metadata only; use the download_link in the response to retrieve actual file content.
Get Records
Retrieves multiple records from a specified ServiceNow table with optional filtering and pagination. Use this action to query and fetch records from any ServiceNow table (e.g., incident, sys_user, problem). Supports filtering via sysparm_query, field selection, pagination, and display value options.