Salesforce Service Cloud is a customer service platform providing case management, knowledge base, omnichannel support, and service automation to deliver exceptional customer experiences
Tools
Agent Sensitive Data Rule Triggered
Tool to set sensitive data rules for the chat agent. Use after session starts to apply filtering or privacy rules to agent messages.
Chasitor Sneak Peek
Tool to send in-progress message text for sneak peek to agents. Use when providing live typing updates before the actual message is sent.
Composite Batch
Tool to execute multiple independent REST subrequests in one batch call. Use when bundling up to 25 independent operations to minimize round trips. Subrequests cannot reference each other.
Composite Request
Tool to execute multiple dependent Salesforce REST subrequests in one call. Use when you need to perform several related operations atomically or sequentially, optionally rolling back on error.
Composite Sobject Tree
Tool to create one or more nested sObject trees. Use when you need to insert multiple related records in a single call.
Create Case Record
Tool to create or upsert a Salesforce Case record. Use when you need to add a new Case or update via external ID.