Plain is a collaborative support platform for B2B support teams, offering a modern, AI-powered interface to consolidate support channels and assist customers efficiently.
Tools
Add Customer To Group
Tool to add a customer to one or more customer groups. Use when you have a customer and groups ready.
Create Customer
Tool to create a customer. Use after gathering email and full name to provision a new customer in Plain.
Create Customer Group
Creates a new customer group in Plain for organizing and segmenting customers. Customer groups allow you to categorize customers (e.g., by pricing tier, feature access, or support level) and manage them more effectively in your support workflow. Each group has a unique key, display name, and visual color for easy identification. Use this when you need to create a new customer segment for organization or filtering purposes.
Create Thread
Tool to create a new thread. Use after obtaining valid customer identifier.
Delete Customer
Tool to delete a customer from the system. Use when you need to remove a customer by their ID.
Delete User
Tool to delete a user from the system. Use when you need to remove a user by their ID after confirming existence.