OneDesk is an all-in-one platform combining help desk and project management functionalities, enabling teams to manage customer support and project tasks seamlessly.
Tools
Create Worklog Entry
Create a worklog entry to track time spent on a work item (task, ticket, project, etc.). Records the start and finish time, work hours, completion percentage, and billability. Use this after obtaining a valid item_id from actions like GET_TASK_DETAILS.
Delete Attachment
Delete a specific attachment from OneDesk by its ID. To use this tool, provide the attachment_id. Note that the OneDesk Public API has limited attachment management capabilities. Attachments are typically associated with items (tickets/tasks) and can be viewed via GET_ATTACHMENTS when fetching item details. Returns deleted=True if the attachment was successfully deleted (200/202/204). Returns deleted=False if the attachment was not found (404).
Delete Comment
Deletes a comment from OneDesk by its ID. Use this tool to permanently remove a comment when it's no longer needed. Note: OneDesk's Public API has limited DELETE support for comments. This action tries multiple possible endpoints to maximize compatibility. Comments may be referred to as "conversations" in the API. Example: {'comment_id': 12345} Returns: Deletion status with context about success/failure (e.g., comment not found, permission denied)
Delete Customer
Deletes a customer from OneDesk using the DELETE /customers/{id} endpoint. This action permanently removes the customer record from the OneDesk account. Returns: - success=true: Customer was successfully deleted (HTTP 200/202/204) - success=false: Customer not found or already deleted (HTTP 404) Example usage: {'customer_id': '12345'}
Delete Message
Deletes a message from OneDesk by its unique message ID. Returns success if the message is deleted or doesn't exist (idempotent operation). Use this when you need to permanently remove a message from the system.
Delete Project
Delete a project in OneDesk by its ID. **API LIMITATION**: The OneDesk Public API does not support DELETE operations. DELETE requests return 405 Method Not Allowed on /rest/public/items endpoints. The public API only supports: - POST /items/ (create) - GET /items/id/{id} (retrieve by ID) - GET /items/externalId/{externalId} (retrieve by external ID) - GET /organization/profileAndPolicy (organization info) **Alternatives**: - Use OneDesk web application to delete projects manually - Contact OneDesk support for private API access - Use ONEDESK_GET_ISSUE_DETAILS if you need to check item status This action will fail with a clear error explaining the limitation.