HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.
Tools
List Agents
Retrieves all support agents (team members) in the HelpDesk account. Use this action to get a complete list of agents with their details including: - Agent profiles (name, email, avatar, job title) - Role assignments (owner, normal, viewer) - Team memberships - Status (active or invited) - Auto-assignment settings - Email signatures This action requires no parameters and returns all agents in the account. Useful for finding agent IDs, checking team composition, or verifying permissions.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
List Contacts
Lists contacts (agents) from HelpDesk.com. NOTE: HelpDesk.com API does not have a dedicated contacts endpoint. This action retrieves agents (support staff) and returns them as contacts. Supports filtering by email and status, with client-side pagination. Use when you need to retrieve team members/agents who can be contacted.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
List Email Domains
Lists all email domains configured for the HelpDesk account. Returns a comprehensive list of all email domains set up in the HelpDesk account, including domain names, verification status, DNS records, and configuration flags. Email domains allow you to send and receive tickets via custom email addresses. Use this action to: - Get domain IDs and names for use in other API operations - Check domain verification and setup status - View DNS configuration requirements - Audit which domains are actively being used for inbox No parameters required - returns all email domains accessible to the authenticated account.
List Licenses
Retrieves all licenses (account configurations) for the authenticated HelpDesk account. A license represents a customer account and contains subscription information, global settings, default team/template assignments, and detected languages. Most accounts have one license. Use this action to: - Check account configuration and settings - Get account ID and metadata - View default team and template assignments - Inspect company settings and feature flags No parameters required - returns all licenses for the authenticated account.