Gleap is an all-in-one customer feedback tool for apps and websites, enabling direct communication with users to build better software by discovering their everyday pain points.
Tools
Archive All Tickets
Tool to archive all tickets matching specific type and status criteria. Use when you need to bulk archive multiple tickets at once based on their type and status.
Archive A Ticket
Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.
Clone Engagement
Tool to clone an existing engagement. Use when you need to duplicate an engagement with all its configuration.
Create A Collection
Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.
Create Ai Content
Tool to create or update AI content in Gleap's knowledge base. Use when adding new documentation, help articles, or product information that AI assistants can reference. Supports text, file, and product content types with optional batch operations.
Create A New Chat Message
Creates a new chat message in a Gleap chat session. Use this action to: - Send a message as a user or admin in an existing chat session - Reply to customer inquiries in the Gleap support system - Add messages to ongoing conversations The action requires a valid sessionId (obtained from get_all_sessions or get_all_chat_messages actions), a role ("user" or "admin"), and message content. Returns the created message with its ID, timestamps, and configuration details.